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WARRANTY

2 YEARS WARRANTY

2 years if your product has a manufacturing defect, heat retention issue and rust.

1 YEAR WARRANTY

1 year if your product has a manufacturing defect. Not valid for breakage.

Remark: For product purchased based in Malaysia territory only.

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Register Warranty

Follow the tutorial step to register warranty

Offline Stores / Other Online Stores Official Thermos MY Store
Verification

Awaiting the Warranty Application get approval.

Registration Step (Offline Stores / Other Online Stores)
  1. Register account / login to Official Thermos MY Store
  2. Go to My Account > Warranty tab > New Warranty
  3. Fill up the details and upload receipt image file
  4. Submit the form and wait for approval
Registration Step (Official Thermos MY Store)
  1. Register account / login to Official Thermos MY Store
  2. All the items ordered from Official Thermos MY Store will automatically register the warranty. To check the details, go to My Account > Warranty
What should I do if I’m unsure of my product model name?
What if I purchase before the 1st of Jan 2022?

The new warranty terms will apply to the registration date starting from Jan 1, 2022. For the customers who registered by Dec 31, 2021 will reserve the five years duration of the product warranty from date of purchase.

Warranty issued will be based on date of receipt registered.

What if I’m unable to upload receipt?
  • You may try to convert the size of the image through the link here: Picresize.com
  • If still unable to upload after conversion, kindly email to customerservice@thermos.com.my, with your receipt and let us know the issue encountered while uploading. We will solve it as soon as possible.
Terms and Conditions
  1. Applicable only for finished products. Spare part and accessories not included.
  2. Thermos warranty is subject to the condition of product upon final checking and verification at the sole discretion of NS Thermo (M) Sdn. Bhd.
  3. Warranty is not valid for cash exchange of any kind.