1. Register account / login to Official Thermos MY Store
2. Go to My Account > Warranty tab > New Warranty
3. Fill up the details and upload receipt image file
4. Submit the form and wait for approval

1. Register account / login to Official Thermos MY Store
2. All the items ordered from Official Thermos MY Store will automatically register the warranty. To check the details, go to My Account > Warranty

• Product Model Name can be found at the bottom of the product.
  
• Kindly contact our customer service at 03-80216626 / email to customerservice@thermos.com.my or
• You may Whatsapp to 014-3126626

The new warranty terms will apply to the registration date starting from Jan 1, 2022. For the customers who registered by Dec 31, 2021 will reserve the five years duration of the product warranty from date of purchase.

Warranty issued will be based on date of receipt registered.

• You may try to convert the size of the image through the link here: Picresize.com
• If still unable to upload after conversion, kindly email to customerservice@thermos.com.my, with your receipt and let us know the issue encountered while uploading. We will solve it as soon as possible.

1. Applicable only for finished products. Spare part and accessories not included.
2. Thermos warranty is subject to the condition of product upon final checking and verification at the sole discretion of Thermos Malaysia Sdn. Bhd.
3. Warranty is not valid for cash exchange of any kind.