Thank You! Your Request Has Been Submitted.

Information Validation (Within 3–5 Working Days): Our Customer Care team will review your submitted details and photo(s) to verify your product’s eligibility.
Notification & Courier Instructions: Once validated, you will receive an official update via WhatsApp or Email containing your unique Reference ID and instructions on how we will coordinate the complimentary courier service to collect your original stopper. All shipping fees are fully covered by Thermos Malaysia.
Your Free Replacement: After we receive your original stopper, your brand-new upgraded stopper with the center pressure relief valve will be processed and shipped to your address entirely free of charge.
A confirmation summary of your submission has been sent to your registered email address.
If you have any immediate questions, please contact our support team Thermos Malaysia: +60380216626 or WhatsApp: +60143126626 or email us at customerservice@thermos.com.my and quote your details.

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